Underwood University wants you to have a great experience attending our institution. The Administration of the University is here to help you. The Office of Student Affairs exists to support students academically, spiritually, intellectually, and socially. If you need help with an academic issue, if you have a question about balancing your life and your studies, or if you just need someone to talk to, the Office of Student Affairs is there for you, providing advice and counseling. The OSA is focused on your well-being as a student, and wants your time at Underwood to be as rewarding and fruitful as possible. Underwood University’s Chaplain is available to help students with spiritual matters. UU Administrative Offices (Admissions, Registrar, International Student Affairs) can help you with enrollment, getting set up with classes, student visas and change-of-status procedures, etc. Please do not hesitate to ask a member of UU faculty or staff if you need help with any situation. We are here for you!

SERVICE AND VOLUNTEERING

Underwood University also partners with local churches, charities, and nonprofits to provide a number of volunteer and service opportunities for our students. Whether you are looking to practice real ministry as part of your degree program or just looking to help out, we can find you a place where you can serve and help the community. Please contact the Office of Student Affairs if you are interested in volunteering or outreach.

GRIEVANCE POLICY

derwood University hopes that student complaints can be resolved before serious  problems develop. Students should therefore present a primary grievance to  the  relevant  instructor or administrator and seek resolution. However, if a satisfactory resolution cannot be found, or if an issue persists, the student may bring a written and signed summary  of  the  complaint to the Director of Student Affairs (for non-academic concerns) or the Director of Academic Affairs (for academic concerns). Either Director may choose to convene an ad hoc grievance committee meeting to attempt to resolve the issue. If the decision of the committee, the Director of Student Affairs, or the Director of Academic Affairs does not resolve the matter to the student’s satisfaction; or if the student does not believe a discussion with either Director is appropriate, the student may proceed to the formal grievance stage by presenting a written grievance to the President for adjudication. All primary grievances must be filed within 30 days of the original  issue  that  caused  the  grievance.  Underwood  University  administration  will  respond to all grievances within 10 (ten) business days of receipt of the formal grievance. All  records regarding grievance proceedings will be kept on file in the office of the President.

If the student is not satisfied with the President’s final decision, the  student  may  then  appeal to TRACS or GNPEC by contacting them at the relevant address:

 Transnational Association of Christian Colleges and Schools 15935 Forest Road

Forest, VA 24551

Phone: 434-525-9539

tracs.org

 

Georgia Nonpublic Postsecondary Education Commission 2082 East Exchange Place, Suite 220

Tucker, Georgia 30084-5305

(770) 414-3300 Fax (770) 414-3309

https://gnpec.georgia.gov/student-complaints

 

Please note that GNPEC and TRACS regulations require that the University’s internal grievance policies must be followed completely before a student complaint will be considered.